VIX not updating Chart or Data with Kinetick Data Service

[NinjaTrader_AlexC]

Hi Erich, thanks for your post.

Please send me your log and trace files for today so that I may look into your lack of real-time data for this instrument.

You can send these files to me by navigating to the Control Center-> Help-> Mail to Platform Support menu.

Please reference the following URL in the body of the email: http://www.ninjatrader.com/support/f...ad.php?t=34312

Looking forward to your reply.

[marcoheimann]

Did you find a solution? I also have the ^VIX loading historical data but not updating on a kinetickRT connection.

[NinjaTrader_AlexC]

Hi marcoheimann,

Please send me your log and trace files for today so that I may look into your lack of real-time data for this instrument.

You can send these files to me by navigating to the Control Center-> Help-> Mail to Platform Support menu.

Please reference the following URL in the body of the email: http://ninjatrader.com/support/forum...ad.php?t=34312

Thanks!