Eurex products

[rzepe93]

I just installed NT 7 because NT 6.5 would log me off at 4am Central Standard Time and keep me out for about 2 minutes. NT 7 has the option to set when the server goes down to outside market hours. The problem now is that when I went into NT 7 this morning and tried to trade when I click in my DOM I get the following pop up message

License, No account type affected Order: Buy Limite @ xxxx

This only happens with Eurex products. My CME products are available for trading. Has anyone had similar issues with NT 7. I find it odd that this happens with Eurex and not CME, my broker has said that both are enabled.

[NinjaTrader_RyanO]

Hi rzepe93,

Thank you for your post, and welcome to the support forum.

Can you please reset your instruments. To reset your instruments please: go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.

Additionally, can you please then create a chart for the Eurex instruments and please verify if you are receiving real-time data.

[rzepe93]

This doesn't appear to have worked. Market closed but still get the same error message. Do you want me to send you a log?

[NinjaTrader_RyanO]

Hi rzepe93,

Yes, please forward me the log and trace files by sending an email to support[at]ninjatrader[dot]com.

Trace files will be located by going to My Documents->NinjaTrader 7->Trace-> trace.2010xxxx.txt
Log files will be located by going to My Documents->NinjaTrader 7->Log->log.2010xxxx.txt

Please reference this thread, and put ATTN RyanO, and also, please clarify which data provider you are using.