Cannot connect to lisence servers this AM?!

[pivot44]

Error message: cannot connect to lisence servers this AM

[NinjaTraderEcosystem_Ryan]

Hi Pivot44:

I just checked my connection and our servers are up and verifying license keys.

Can you re-produce this?

Please shutdown NT and restart the application.

You might want to enter the license manually. Otherwise check your firewall settings. Turn them off and create a permission for NinjaTrader to access the internet. Then re-enter the license.

Best regards,

[pivot44]

How

Have never had any firewall problem logging, on, still don't get a firewall message. Added ninja exe to firewall, still can't start up. Control center won't even open, just message window. How can I reenter lisence, if I can't open software??

After I close out the error window upon startup, Ninja crashes.

[NinjaTraderEcosystem_Ryan]

Hi:

What is the error message being reported by NT?

Is the error message a fatal message, meaning that NT will not run or open after receiving the error?

Can you post a screen shot of the error?

If the error message is non-fatal, you may re-enter your license key under Help > License key.

Regards,

[pivot44]

Fatal

Both messages attached.

[NinjaTraderEcosystem_Ryan]

Hi:

Thank you for sending.

If it is not inconvenient for you, we would like to continue to assist you via support @ ninjatrader dot com.

Please send us a note referencing this post and provide us with your license key so we may test on our pc to attempt to re-produce.

We may also be asking you for account and pc specs, which is sensitive information that you may not wish to post in a public forum.

Best regards,

[pivot44]

Email Sent to Support as Requested

Email Sent to Support as Requested