Kinetick data connection updates not working

[dfarrell]

Hi,
I am using NT 7.20 on Windows 7 and have recently changed my data provider to kinetick from Barchart. I am running NT7 all week long and only rebooting at weekends, or when I am not in a trade.

I am finding that although the connection to kinetick is fine, market data for certain futures contracts will update for a while and then stop. For example, right now the prices of index futures contracts for Z 09-10, ES-09-10 have not updated since Friday - yet I am connected to kinetick.

Looking at the log (attached), there is an error message "Unable to load server side config file: The operation timed out." Could this be causing the problem?

The most frustrating thing is that apart from missing trades, if I reboot NT7 whilst I am long/short a market, the strategies reset to being 'flat' and don't exit the market even if I am still in a position. Is there a way to avoid this please?

Many thanks in advance,

David

[NinjaTrader_Kyle]

Hi David,

Thank you for your post.

1.) Please send a note to support [AT] NinjaTrader [DOT] com with 'ATTN: Kyle' in the subject line.

In the message, please include the following:

• A link to this forum thread.

• Your most current trace file. (Documents > NinjaTrader 7 > Trace > trace.20100913.txt)

2.) Please use the 'Edit' button to remove the log file you posted with your last message as this file contains some items you would not want to be publicly available.