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Zenfire connection problems

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    Zenfire connection problems

    Anyone else experiencing intermittent connection problems?
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    #2
    ghoti,

    Thank you for your post.

    We have not received any wide-spread reports of this today.

    We realize that lost connections can be frustrating. A connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API wil continuously try to re-establish a connection.
    Common reasons that contribute to connection stability are:
    • ISP issues
    • Hardware firewall changing IP addresses frequently
    • Dynamic IP addresses changing frequently intraday. Usually this happens once a week buy you may want to check with your ISP. If they do change daily, requesting a static IP address may help.
    • With Windows XP SP2, if you have more than 10 open TCPIP socket connections (10 programs making socket connections through the internet) Windows will randomly shut down some connections
    • Broker/market data servers may be experiencing temporary downtime
    KyleNinjaTrader Customer Service

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