No CL Historical Tick Data

[monpere]

I can't seem to get historical tick data for CL using ZenFire. I just started looking at crude oil. Is this normal, or do I need any special configuration to get historical data?

[NinjaTrader_Kyle]

Hello monpere,

Thank you for your note.

1.) Which version of NinjaTrader are you using? (Help > About)

2.) Which contract of CL are you viewing? (for example, CL 10-10)

[monpere]

Using Crude Oil Contract CL 10-10 on NT 7.0.0.20

[NinjaTrader_Kyle]

monpere,

Thanks for the clarification.

From the Control Center, please click Tools > Options.
In the Options menu, navigate to the Data tab.

What merge policy is being used?

[monpere]

Merge Policy: MergerBackAdjusted. I am only having this problem with the CL contract. All the other instruments I use work fine.

[NinjaTrader_Chip]

Hello monpere,

Please see the attached screenshots for the symbol settings for CL. Make sure your settings match.

Please let me know if this does not resolve the issue.

[monpere]

The settings match. The problem persists.

[NinjaTrader_Chip]

Hello monpere,

Please send me your most recent Log & Trace files so I can see if there are any errors taking place in the background.

These files can be found in the (My) Documents folder in the following folders:
1. NinjaTrader 6.5 > Trace > trace.YYYYMMDD.txt
2. NinjaTrader 6.5 > Log > log.YYYYMMDD.txt

(see screenshots for examples)

If you are using NinjaTrader 7 then just substitute 7 for 6.5 in the file path above.

Make sure to attach these text (.txt) files to your response/email and send to support AT ninjatrader DOT com.

Thank you,

[stevent]

Was there ever a resolution to this problem? I just tried downloading historical tick data as well, and I couldn't download anything. I've tried the CL, TF, GC, etc and nothing seem to work. Has something changed? As recently as May I was able to download historical tick data.

[NinjaTrader_Kyle]

stevent,

Unfortunately, I wasn't able to locate the email associated with this forum thread.

A few questions on your own setup:

1.) Which data provider are you using?

2.) Are you using 7.0.0.22? (Help > About)

3.) Do you receive any errors when attempting to load the data? If so, what do those errors report?

[stevent]

Hi Kyle,

Thanks for responding so quickly!

1) I'm using Zenfire
2) I'm using 6.5.1000.18. When I downloaded version 18, I made sure to reset all the instruments in the Instrument manager.
3) There were no error messages. It would behave normally, except it would take a very short amount of time to return from the historical data reload operation.

thanks,

Steve

stevent,

Unfortunately, I wasn't able to locate the email associated with this forum thread.

A few questions on your own setup:

1.) Which data provider are you using?

2.) Are you using 7.0.0.22? (Help > About)

3.) Do you receive any errors when attempting to load the data? If so, what do those errors report?

[NinjaTrader_Kyle]

Hi Steve,

Please open the Log tab of the Control Center - do you see any errors related to chart loading or any notifications of disconnection there within?

[stevent]

Hi Kyle,

There are no errors in either the Log tab or the trace file...

thanks,

Steve

Hi Steve,

Please open the Log tab of the Control Center - do you see any errors related to chart loading or any notifications of disconnection there within?

[NinjaTrader_Kyle]

Steve,

Can you try resetting the instruments list one more time?

To reset your instruments please: go to the Tools menu, select the Options menu item, select the Misc tab, and then click on 'Reset Instruments'.

[stevent]

That didn't seem to change anything...

Steve,

Can you try resetting the instruments list one more time?

To reset your instruments please: go to the Tools menu, select the Options menu item, select the Misc tab, and then click on 'Reset Instruments'.