Cannot connect to account

[Sidvish912]

When I try to connect to my live trading account it says, Login failed: Please check your account connection parameters and your internet connection. My internet is fine since I can connect to historical data feed. It won't even connect to simulated zenfire. I think something with zenfire is the problem but have no idea what to do since I have reinstalled more than once. It is Ninja 7 by the way and I have latest version.

[NinjaTrader_Kyle]

Hello Sidvish912,

Thank you for your post.

Please take the following steps:

• Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
• Then go to the Tools menu--> select Options--> select the Misc tab--> click Repair DB
• Restart NinjaTrader
• Please go to the Tools menu--> select Account Connections and recreate the account connection.

If this does not do the trick for you, please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Kyle' in the subject line.


In the message, include the following:
1.) A link to this forum thread.


2.) Your username and password so that I may test the connection on my end so as to confirm it's working status.

[Sidvish912]

The quick fix did not work but I sent you the email. Thanks.