Ninjatrader freezes and shuts down abruptly

[balllightning]

Hi,

I recently installed Ninjatrader on my new computer. It works fine, however every now and then, it will hang and close when I try to connect/disconnect to my data feed. I have attached a screenshot of the error message I get when this happens.



What can I do about this. Thanks.

[NinjaTrader_ChristopherJ]

Hello,

Thank you for your post.


Please follow the steps listed below to completely uninstall and reinstall NinjaTrader. With this procedure you will not lose any Workspaces, Charts, etc.

• Close all running applications.
• Then from the Start menu select --> Control Panel --> Add and Remove Programs.
• From Add and Remove Programs select NinjaTrader 6.5 and click Remove.
• Then you will need to clear your internet browser cache and history. You will clear this from within your internet browser (with IE, Tools-->Options, delete cookies and files, clear history).
• Reboot your machine.
• Once these steps are completed, download NT6.5 from the link below:
  Download

Please let me know if the issue persists after this procedure.