control center bug

[rightcoast]

I have had this problem occur in the past and if I asked this before I apologize for asking again. I am running a few automated strategies in NT 6.5 .16 and I connect to
TWS standalone 906.8. It's been trading fine, but in the control center, strategies tab,
positions, unrealized and realized columns are "stale" example is being stopped out of a long position and "position" still shows a position? "unrealized" shows $0.00 and "realized" is not updated.

The only fix so far has been to click on tws, where "select account" is located and chose the actual sub-account where the strategy is trading. Seems that every execution from NT causes "select account" to switch to the "All" accounts.

I repair the DB in NT every week, but the problem seems to persist.

ty

[NinjaTrader_Bertrand]

rightcoast, thanks for reporting this in to us - so you're seeing this in combo with a FF / FA account only?

[rightcoast]

FA account. This time I left the "API" tab highlighted in TWS aka clicked and control center worked fine. I will continue to monitor to see if this is the sole cause.

[NinjaTrader_Bertrand]

Ok thanks, please let me know what see while continuing to monitor.

[rightcoast]

Hello Bertrand,

The control center issue has re-emerged. Same as discussed earlier, where the control center information is "stale". Any further guidance would be appreciated, thanks.

[NinjaTrader_Bertrand]

Thanks for letting me know rightcoast - do you have a paper account that exhibits the same issue so I could reproduce here on 6.5 and 7?

[rightcoast]

I do have a paper account with IB. However I do not know if this issue occurs in that account.

[NinjaTrader_Bertrand]

rightcoast, would that account also mirror the FA account structure you have in your live account? Then I believe it should be usable for testing - it would be great if you could contact me directly under support at ninjatrader dot com in this case.

Thanks

[rightcoast]

Hi Bertrand,

I just sent an e-mail, actually 2 to NT support. It would be helpful if someone from tech
support could call me asap. Thank you

[NinjaTrader_Bertrand]

Hi rightcoast, I did not see a tix from you come in - can you please PM me the # you got assigned?

Thanks

[rightcoast]

Thanks Bertrand going to try renaming database for now, I will come back if problem persists, enjoy your weekend.

[rightcoast]

The e-mails I am sending to Kyle are not going through on your end. Anyway I re-named the database as per Mike's recommendation but the problem is persisting.
TWS 906.8 with NT 6.5.16. ty

[NinjaTrader_Bertrand]

Are you sending those to support at ninjatrader dot com Attn Kyle? Please also ensure attachments are kept to a max size of about 3MB this way.

What issues are you having currently?

[rightcoast]

Hi Bertrand,

Thanks for responding, I have a call setup with Kyle later today.