Trading Technologies connection problem

[DavidS]

Trading Technologies connection problem.
Blue error screen with reboot instructions for first time occurance. Rebooted fine except for NT connection.
Uninstalled and reinstalled NT twice today. Reset login info. All with support help.
Still unable to connect.
Attempted phone support call went bad as he could see nothing but a black screen when connected to my pc.
Error Message reads: "Login failed: unable to initialize API: Configuration failed; (1) Could not open body file." or
(2) External component has thrown an exception."

eSignal(not connected to NT) working fine. Downloaded a demo forex platform. It's working fine. No other noted glitches with my computer. Several restarts.
Any assist appreciated as this is 24 hrs now and working with support all day until they were gone .

[NinjaTrader_RyanM1]

Hello Davids,

Thank you for your post.

I will have someone contact you tomorrow (Friday).

[NinjaTrader_Jason]

Hello DavidS,

Could you please send us an email at support[at]ninjatrader[dot]com including your Trading Technologies connection information, so that we can test your connection on our end. That way we can verify if the issue lies in the connection itself or some setting on your end.

Please send us all information listed at the link below.

http://www.ninjatrader.com/webnew/support_TradingTechnologies.htm

[DavidS]

Just to follow up on the forum.
API issue/problem solved with a "Full" uninstall/reinstall. Partial did not help.If having same problem contact support for instructions and links to make it go smoothly. Needed to save my key for the reinstall. Also needed my broker connection info.
Thanks to the support team!