Login failed: PFGSocket_OnDisconnect

[whitmark]

While attempting to sign into PFGBest account received the following error message in NT7B16.

Login failed: PFGSocket_OnDisconnect - Connection was terminated. (-7)

Also tried it with firewall down without success. Running Win7 64 OS.

Thanks

[NinjaTrader_RyanO]

Hi whitmark,

Thank you for your post.

Can you please remove, repair and recreate your connection to PFG.

• Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
• Then go to the Tools menu--> select Options--> select the Misc tab--> click Repair DB
• Restart NinjaTrader
• Please go to the Tools menu--> select Account Connections and recreate the account connection.

[whitmark]

Thanks, Ryan, that fixed it!

[Peter2150]

I am seeing this same error using 6.5 on XP Pro SP3.

I have tried the steps below to no avail. I then tried removing the account and uninstalling the PFGsetup program. Then did a reinstall of the program, and re initiated the account connection still to no avail.

I also tried without the firewall and same result.

Pete

[NinjaTrader_Kyle]

Hello Peter2150,

Thank you for your post.

Please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Kyle' in the subject line.

In the message, please include the following:

1.) A link to this forum thread.

2.) Your most current trace file.
You will find the trace file in the My Documents > NinjaTrader 6.5> Trace folder.
Today's trace file would be named 'trace.20100610.txt'

3.) The version of the PFG API that you are running.

[Peter2150]

Hi Kyle

Just wanted to publicly thank you for you prompt help.

Pete

[NinjaTrader_Kyle]

Thanks Pete - I'm happy to have been of service.

[Johnnyninja]

I am fairly new to this forum, how do I start a new thread?

[NinjaTrader_Kyle]

Hi Johnnyninja,

Please navigate to the forum home page: http://www.ninjatrader.com/support/forum/index.php

Next, select the appropriate sub-forum.
Finally, press the 'New Thread' button on the upper left side of the page.