Average price on DOM

[Tight Face]

Why is it that when I'm connected to my live interactive brokers account, the DOM doesn't display my average entry price? Is there a setting I'm missing? Thanks

[NinjaTrader_RyanO]

Hi Tight Face,

Thank you for your post.

What instrument are you trading in the SuperDOM?

[Tight Face]

Hi Ryan, I am mostly trading the ES, but any CME product.

[NinjaTrader_RyanO]

Tight Face,

Can you please reset the instruments. To reset your instruments please: go to the Tools menu, select the Options menu item, select the Misc tab, and then click on 'Reset Instruments'.

Also, you mention your live account but is this occurring on the sim101 account, too.

[Tight Face]

It only happens on live account. I'll test it out tomorrow morning.

[NinjaTrader_RyanO]

Tight Face,

Alright please let me know tomorrow if the reset of the instruments works. Another thing you will want to check is go to Help-->About in TWS and see which version of the TWS application you are using since NinjaTrader will support 900.6. You will want to make sure that is the version you are using.

[Tight Face]

Only had one trade where it averages so far, and it seems to have worked correctly. Thanks

[NinjaTrader_RyanO]

Tight Face,

Glad to hear, and thank you for letting us know.

[Tight Face]

It happened again this morning. The breakeven bar never lit up after the position was opened, only one contract. It seems to be inconsistent though because the break even bar did light up during an earlier trade.

[NinjaTrader_RyanO]

Tight Face,

Can you please forward your log and trace files for today's date to support[at]ninjatrader[dot]com so that I can review those files.

In your email please reference this forum post, and let me know if this occurs with particular instruments.