Missing Data & Reload Historical Data grayed out

[maxreturn]

Hello, I am missing overnight data and the "reload historical data" option is grayed out so I can't use it. I followed the instructions Ryan provided the last time this happened...about a week ago but the data is still missing and I still can't reload the data:

Tools-Account Connections-remove
Tools-Options-Repair DB
Restart Ninja
Tools-Account Connections-recreate

I use 6.5 with the Zen Fire datafeed. Can you guys please explain to me why this keeps happening? Is it a zen fire issue or an NT issue? I need to address this problem permanently as it is causing too many interruptions in my trading. PLEASE HELP!

Regards
Chuck

[NinjaTrader_Tim]

Hi maxreturn,

My sincere apologies for the inconvenience, but we have just discovered a recent down in our historical data server, this issue was addressed immediately and has been resolved.

Please restart NinjaTrader.

[maxreturn]

Hi maxreturn,

My sincere apologies for the inconvenience, but we have just discovered a recent down in our historical data server, this issue was addressed immediately and has been resolved.

Please restart NinjaTrader.

Tim, I restarted NT and the problem persists. There is still missing data and the software will not allow me to reload historical data. This is getting beyond frustrating. ANOTHER MORNING SHOT!

[NinjaTrader_Tim]

Hi,

It appears it is still down, I will alert you once the issue is resolved.

[pmaglio]

Can log in to historical servers on 6.5
7.0 working fine...... Are both versions using different servers ?
When is going to be restablished 6.5 ?

[NinjaTrader_Tim]

Hi pmaglio,

Yes, NinjaTrader 7 accessed a different server.

The issue with 6.5 is currently being diagnosed, I will alert you once the issue is resolved.

[NinjaTrader_Tim]

Hi,


This issue has been resolved, please disconnect and reconnect to your provider.

Thank you for your patience.