Conection Loss

[Federico]

Hello.

Since yesterday I am having disconnection problems with Zen-Fire (demo account).

Yesterday, the connection was lost for about 30 seconds, appeared red notice "Conection Loss".

My internet conection have no problem. Yesterday, while NT was disconected, I conected to internet without problems.

Today, the label "Connected" changes from green to orange and price stops.

This is why it is a demo account or is problem of NT7 or problem of Zen-Fire?

Who should I comment this problem?

Thanks

[NinjaTrader_Kyle]

Hello Federico,

Thank you for your post.

We realize that lost connections can be frustrating. A connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API wil continuously try to re-establish a connection.
Common reasons that contribute to connection stability are:

• ISP issues
• Hardware firewall changing IP addresses frequently
• Dynamic IP addresses changing frequently intraday. Usually this happens once a week buy you may want to check with your ISP. If they do change daily, requesting a static IP address may help.
• With Windows XP SP2, if you have more than 10 open TCPIP socket connections (10 programs making socket connections through the internet) Windows will randomly shut down some connections
• Broker/market data servers may be experiencing temporary downtime