Manual Stock split not working

[trader_rick1234]

...Create a new chart for the FAS and subsequently look up the FAS in the Instrument Manager. Hit the 'Update splits & dividends' button...

This is where it tells me I need to assign another exchange in addition to default.

I actually screen captured the whole process in a video. Maybe I am doing something wrong? Sorry it's a little long but at the 2:10 mark, you can see the error message I get. So instead from the instrument manager I right-click on the instrument and select update splits..

http://www.screencast.com/users/DarthTater314/folders/Default/media/001f9885-fb17-4ce7-ad30-1647ac87b052

[NinjaTrader_Jason]

Ok, can you please assign the Nyse exchange for the FAS in the Definition-tab. Subsequently click the 'Update splits & dividends' button.
Add the FAS to your instrument list again and check if the issue persists.

[trader_rick1234]

It still persists.

[NinjaTrader_Jason]

The split is applied on my end. Can you please go to Tools-->Instrument Manager, highlight the FAS in the 'Available master instruments' section and click Edit.

Select the Misc-tab and click the Splits row so that a '...' button will appear. Please click this button and check if the split is correctly defined.
If not, please manually define the split or click the 'Update splits & dividends' button in the Misc-tab. Make sure the split of 5/5/2010 is defined and click Ok.

Subsequently create a new chart. This should work.

[trader_rick1234]

Still does not work. Before when I simply clicked on "update.." when I would go back and check it would never show any splits as being defined. When I do it manually it shows it as being defined, but still will not chart it. Could it be something in the db? I tried also "Reload All Historical Data" from the chart but nothing...

[NinjaTrader_Jason]

Can you please send me an email at support[at]ninjatrader[dot]com including your phone number, so we can setup for a remote session tomorrow. Please put 'Attn Jason' in the subject header and reference this forum thread.

Please include what time you are available tomorrow as well.

[trader_rick1234]

Nobody's called me today for a remote session.

[NinjaTrader_Jason]

Hello trader rick1234,

I sent you an email if 1 PM was a good time to call, but unfortunately I never received a confirmation.

I just tried to call you on the number you provided, however it seemed to be a different number. They were not familiar with Mike H nor NinjaTrader.

Can you please send me your phone number again.

[trader_rick1234]

All I got was an automated e-mail from NT. Wait I just rechecked. I dunno how I missed your e-mail. Any chance we can still do a remote session today? I can PM you my #

[NinjaTrader_Jason]

Please see my latest email and send me your number.

[trader_rick1234]

OK I replied with my correct #. Sorry original had a typo.