Re-establishing Chart Trader

[NitroG]

My PC restarted and when I re-connected to Ninja 6.5 I was unble to see my Live trade with the Chart Trader. I can only monitor my trade from the "Position" tab. How do I see my trade on the Chart again? Can I even manipulate the trade via ninja at this point?

thanks,
Ryan

[NinjaTrader_Bertrand]

Ryan, as you had ChartTrader reopend then, did you select your live account from the account drop down to be able to manage your live trade from the chart?

Thanks

[NitroG]

Bertrand,
yes, I had the live account selected. This is not the first time that this has happened in NT6.5.

I issued another order (small lot in FX) and then all of the orders re-appearedon the chart trader. Of course this is not practical with some instruments as that would be costly!!!

Then a few hours later I tried to move around the stop losses/targets and it told me that modifying the orders was forbidden!!!

I closed out ninja with the orders still on hoping that when I re-start that I would be able to manipulate the brackets: Of course this did not happen - The system actually sunk deeper into the abyss. I could only see my entry points and the Order tab said that the "State" of my brackets and orders was UNKNOWN. I had to close out the order at this point.

At this point, I am truly concerned as I really do not see the benefits of NT 6.5 or 7. Every week, there is a catastrophic event and it(NT) has become the biggest part of my money management concerns.

I have had some Indicators customized for NT and that is the ONLY reason that I have remained this long with the system.

IS there a way for NT support to review my entire setup? Some type of diagnostic tool - I think that it would be a benefit to NT for further development.

thanks,
Ryan

[NinjaTrader_Bertrand]

Ryan, I'm sorry to hear about your issues and frustration - please contact me via the Help > Mail to Support feature with your trace and logs so we can review the issue. Please also include an approx. time range when the issues occurred in your mail.

Thanks

[steveg]

ATM Strategy Default

Upon starting NT 6.5, my charttrader defaults all ATM strategies to <None> regardless of whatever strategy was in place when exiting NT, despite saving all charts. Is it possible to maintain the strategies?

[NinjaTrader_Bertrand]

Steve, this is unfortunately a bug in 6.5 - it was fixed for our NT7 version.