TT disconnecting

[BobNowak]

The last few days TT has disconnected on me 3-5 times each day. Stays of for about 1 minutes then connects again. My historical (Barchart) stays connected. Do you know if they're having problems?

[NinjaTrader_Kyle]

Hi BobNowak,

Thank you for your post.

I am not aware of any TT server side issues. Likewise, we have not received similar reports from other users.

We realize that lost connections can be frustrating. A connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API wil continuously try to re-establish a connection.
Common reasons that contribute to connection stability are:

• ISP issues
• Hardware firewall changing IP addresses frequently
• Dynamic IP addresses changing frequently intraday. Usually this happens once a week buy you may want to check with your ISP. If they do change daily, requesting a static IP address may help.
• With Windows XP SP2, if you have more than 10 open TCPIP socket connections (10 programs making socket connections through the internet) Windows will randomly shut down some connections
• Broker/market data servers may be experiencing temporary downtime

Does this PC connect to the internet via a wired or a wireless connection?

[BobNowak]

wired. should I check with my broker?

[NinjaTrader_Kyle]

Hi BobNowak,

Yes, please check with your broker to see if they have been experiencing any outages of late.

Also, if you connect this PC to the internet wirelessly, I would suggest hard-wiring to your modem to see if the issue continues to occur.