Unable To Load Chart Data

maxreturn

Junior Member

Join Date: Feb 2009

Posts: 279
#1

Unable To Load Chart Data

04-16-2010, 09:08 AM

There is a significant gap in data on my charts from the close of yesterday up until about 10am this morning. I tried rebooting my computer but the "reload historical data" remains grayed out. My data provider is Zen Fire. This problem seems to crop up every other month or so. What is the problem?

Regards
Chuck
Tags: None
NinjaTrader_RyanM1

NinjaTrader Customer Service

Join Date: Sep 2009

Posts: 8128
#2

04-16-2010, 09:21 AM

Hello Chuck,

Thank you for your post.

If the "reload historical data" option is greyed out while using the Zenfire connection, this means your computer is having difficulty reaching the NinjaTrader historical data servers. Most likely this is due to a firewall or antivirus blocking the connection. Please try again with these types of programs disabled or with the following addresses excepted.

www.ninjatrader.com
www.ninjatrader-support.com
www.ninjatrader-support2.com
64.202.118.132/port 31654
64.202.118.144/port 31654

Ryan M.NinjaTrader Customer Service
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