Chart trader crashes

[johnf0000]

Hi,

I been having this problems since Monday.
Tech support responded to me today, after I resent the request.

I cant trade. I have renamed the databases. Did not work.
Right now I get errors when I change most setting in chart trader.
It refreshes but then crashes.
I am getting gaps in data.
I have a 25MB download and ninja loses the connection.

How do i uninstall and start from scratch
I emailed tech support. Trying here as I really need help and this resolved.
I wish there was chat room. I would make this faster.

[NinjaTrader_ChristopherJ]

Hello johnf0000,

Thank you for your post.

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 6.5 > Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 6.5->Log->log.YYYYMMDD.txt