Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
Data connection
Collapse
X
-
Ok - are my concerns with respect to trading live with NT warranted? This seems like a big deal?
Comment
-
If NinjaTrader locks up and you cannot get re-connected for any reason, we recommend to contact your broker as soon as possible to manage your positions/orders from there. If an order receives a 'working' or 'accepted' status, they reside at the broker/exchange and will still be active.
Note: This information is relevant for NinjaTrader 7 only. For NinjaTrader 8, please click here (https://ninjatrader.com/support/helpGuides/nt8/where_do_your_orders_reside_.htm). CQG Orders in a state "Accepted" or "Working" are at the exchange. If the exchange does not support a specific order type, the
Can you please tell me what setting is used for historical data in your TD AMERITRADE connection.
In addition, please send me all your log and trace files via Help-->Mail to Support. Please reference this forum thread and put 'Attn Jason' in the subject header. Include a timestamp of occurrence as well.JasonNinjaTrader Customer Service
Comment
-
Thanks for the reply Jason.
It just locked again, this time with no log message.
The trace file package is enormous. Is there a way that I can clean things up, wait for it to happen again, then send the package?
Comment
-
Ok, so the software became unresponsivess while there was no disconnection/automatic re-connection, while loading historical data, correct?
How much historical data did you load? This seems unrelated to the initial issue.
You can manually delete log and trace files at (My) Documents-->NinjaTrader 6.5-->log and trace, while NinjaTrader is closed. Sending the log and trace files thereafter should be quicker, since it does not contain many files.JasonNinjaTrader Customer Service
Comment
-
It happened again so I am trying to send the file in via the support option under help. I keep getting a 'party failed to connect' error.
This time it happened when I clicked on an instrument on the linked market analyzer.
Comment
-
-
Hi Day Trading Fool,
Unfortunately, the mail features will not function for some users due to a variety of factors which are beyond our control.
Since this is not functioning for you, please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Jason' in the subject line from your standard email system.
In the message, please include the following:
1.) A link to this forum thread.
2.) Your log and trace files from today's date.
You will find the log file here: My Documents > NinjaTrader 6.5 > Log > log.YYYYMMDD.txt
You will find the trace file here: My Documents > NinjaTrader 6.5 > Trace > trace.YYYYMMDD.txtKyleNinjaTrader Customer Service
Comment
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by geddyisodin, 04-25-2024, 05:20 AM
|
8 responses
60 views
0 likes
|
Last Post Yesterday, 10:45 AM | ||
Started by jxs_xrj, 01-12-2020, 09:49 AM
|
4 responses
3,285 views
1 like
|
Last Post
by jgualdronc
Today, 10:02 AM
|
||
Can someone turn this thinkscript into a ninjascript. 5PM CST OHL and Previous Day
by Option Whisperer
Started by Option Whisperer, Today, 09:55 AM
|
0 responses
5 views
0 likes
|
Last Post Today, 09:55 AM | ||
Started by halgo_boulder, 04-20-2024, 08:44 AM
|
2 responses
22 views
0 likes
|
Last Post Today, 09:41 AM | ||
Started by mishhh, 05-25-2010, 08:54 AM
|
19 responses
6,189 views
0 likes
|
Last Post
by rene69851
Today, 09:29 AM
|
Comment