Ninja Freezes

[Respond]

After i update the Ninja to newest version and it freeze twice today and yesterday. Does this happen to anyone?

Thank you

[NinjaTraderEcosystem_Ryan]

Hello:
Thank you for your post.

Does NT freeze/crash or does is the software 'Non-Responding'?

Do you receive any error messages?

Can you re-produce the exact point at which NT freezes?

If yes, what are the exact steps?

Try this...

Shutdown NT.

Go to Windows Control Panel > Add/Remove Programs and select NinjaTrader 6.

Choose the option 'Remove' and then the option to 'Repair'.

Repair NinjaTrader and then restart the software.

Are the freeze ups still occuring?

[Respond]

If we do this step will it remove any added instrument? thatare not standard to Ninja. Such as Pork Bellies and other... And we also have problem connecting to patsystems. I called Patsystem and on their side the connection are working fine. So it will be Ninja are not connecting to patsystem. What do i need to do next to fix that?

Thank you

[Respond]

About the Connecting to Patsystems.... it just stay at "connecting - patsystems" for a while and change to "connected" but the box didn't turn green and we not getting any data...

[NinjaTraderEcosystem_Ryan]

Hello:

Thank you for your reply.

I sent a request to the following post for your login information to Patsystems.

http://www.ninjatrader-support.com/vb/showthread.php?p=11328#post11328

Additionally, please also send us your logs/trace files and we can take a look.

You may send these directly through the software by going to Help > Mail to support and reference this post.

[Respond]

Email sent....

Thank you

[sambar]

Ninja Freezes

Hi
I trade emini s&p zenfire data and today ninja has froze about 6 times for about 15 seconds each time. I have 1 gb of memorary. Please could you advise
Thanks
Sam

[NinjaTrader_JoshP]

There has been an issue with Global Crossings (a core of the internet) that has been known to cause DNS like issues with connecting to Zen-Fire today. See if it works tomorrow.