Charts not loading

[deurich]

I am using IB for my data. I load my NT charts (just 4 of them about 30 days of data). The historical data downloads from IB fine but my Charts do not "fill in" I just have blank charts. I have shut down and reload so many times. It is an intermittent problem and I cannot see where the problem lies.

Any thoughts?

D.

[NinjaTrader_Kyle]

Hello deurich,

Thank you for your post and welcome to the NinjaTrader support forum.

1.) Which version of NinjaTrader are you using? (Help > About)

2.) What version of Interactive Brokers' TWS are you running? (Help > About Trader Workstation)

[deurich]

NT 6.5.1000.14
IB - build 900.6. I actually just updated it to see if that solved the problem but it does not. I was using the recommended version which was a 893 (I think).

D.

[NinjaTrader_Kyle]

Hi deurich,

Thank you for your reply.

Please uninstall this version of TWS and reinstall version 898.4 from the following link: http://www.ninjatrader-support2.com/...nstall_898.exe

After doing so, test to see if the issue persists. If it does, please open a new workspace (File > Workspaces > New Workspace) and let me know if you see the same behavior there as well.

[deurich]

Will do.

D.

[deurich]

Totally my workspace. If I open NT and start a new workspace I can load any new chart. If I then open my old workspace the data does not load as before. Also, data will not load in any new chart i make in the new workspace also. So clearly my workspace is toast. Is there a way to salvage the charts out of that workspace?

Thanks

Dean

[NinjaTrader_Kyle]

Hi Dean,

Thank you for your reply.

Yes, this would indicate a workspace corruption.

You could import the layout of the charts easily by creating templates to apply to charts in the new workspace.

For more information about chart templates, please see the following link: http://www.ninjatrader-support.com/H...Templates.html

[deurich]

Thanks Kylie. I do have templates but I have a lot of annotations/lines. No worries.

Thanks your help.

D.