"Reload Historical Data" is grayed out.

[JS999]

When I right click on a chart and select "Reload Historical Data", I sometimes find that it is grayed out - why is this? I am running multiple installations of NT simultaneously in virtual machines, and today I find that all of them are exhibiting the same behavior - I just started all of them, and can't reload data for any of them.

This is preventing me from trading since I can't load up the data that occurred overnight. Is this a signal that there is a problem with NT's historical servers or something?

[NinjaTrader_Kyle]

Hi JS999,

Thank you for your post.

Which data provider are you using?

[JS999]

Hi JS999,

Thank you for your post.

Which data provider are you using?

Zen-Fire with Mirus futures. This has happened before, but usually if I restart it solves the problem. Today it is happening across multiple installations at the same time, and persists across restarts. This sounds like a problem with the data servers to me...

[NinjaTrader_Kyle]

Hi JS999,

Thank you for your reply.

There was an outage effecting the historical data server this morning. Please disconnect and reconnect and historical data will be available.

[NinjaTurtle]

Can't reload historical data

Just to make sure you don't underestimate this thing. Same problem here. NT6.5.1000.14 Live. I just started NT to see what the unemployment data will bring. All the data between my morning session and the current time is missing and I can't reload it. Of course I can't trade like this. So hurry the !"%"$%" up. There's already another threat opened with the same problem.

[NinjaTrader_Kyle]

Hi NinjaTurtle,

Thank you for your post.

Are you using Zen-Fire as well? If so, please disconnect then reconnect and the historical data will be available.

[NinjaTurtle]

Oh, and just before I get the same answer: I disconnected and reconneceted and restarted several times. No difference.

[NinjaTrader_Kyle]

NinjaTurtle,

Thanks for the reply.

Which data provider are you using?

[NinjaTurtle]

I forgot to mention it in the first reply: TT. Oh, and excellent: I just had to try about 5 times to reconnect or restart and the data is already there. Superb.

[JS999]

Seems to work now. You guys should code it up so that it is much more obvious when there is a problem with the data server - you need to have a message displayed somewhere prominently in the app when the historical data server cannot be reached or does not return data. We could have wasted a lot of time with this trying to figure out what was wrong.

[NinjaTrader_Kyle]

Hi JS999,

Thank you for your reply.

I will forward your suggestion on to my development team for further consideration.