Problem with display data and IQFeed

[timfor]

Hello,

I am using IQFEED and have my chart set to close at 2:00 pm MST which is 4:00 pm EST to coincide with the close of New York.

The problem is that NT is displaying data for an additional 30 minutes or so. This in turn is messing up an indicator that I have which derives it's display based on the last candlestick shown. So, instead of basing itself on the 4pm candlestick like I want, it's basing itself on a 4:30pm (EST) candlestick.

Is there anyway to force NT to use the times that I have specified? I don't want any candlesticks after 4pm EST.

Thx

Tim

[NinjaTrader_ChristopherJ]

Hello timfor,

Thank you for your post.

You may set session times with the steps I have provided below.

• Right mouse click within your chart
• Properties
• Set Session begins:
• Set Session ends:
• Click Ok

Keep in mind the session begins and ends times are based on your local PC clock time.

I have provided a link below to our Help Guide that goes over Chart Properties.

http://www.ninjatrader-support.com/HelpGuideV6/ChartProperties.html

Please let me know if I may be of further assistance.

[timfor]

Christopher,

I am aware of the market open and close set times and have set them accordingly as per my original comments.

This still isn't working and I'm getting the extra candlesticks.

Please advise.

Thx

Tim

[NinjaTrader_ChristopherJ]

Hi timfor,

Can you please inform me of what instrument you are loading and the time interval chart you are looking at so I may attempt to test on my end.

[timfor]

1 min chart. APOL stock symbol.

Thx

Tim

[NinjaTrader_ChristopherJ]

Please close NinjaTrader and sync your PC clock by double clicking on the clock in the lower right corner of your desktop. Once you have done that, click on Internet Time tab and then click Update. Your PC clock should now be updated and you may restart NinjaTrader.

Please let me know if you continue receiving the extra bar after this procedure.

[timfor]

You da' man!

All fixed...many thanks.

Tim

[timfor]

Problem is back!

Christoper,


This timing problem is back. I tried the fix that worked yesterday but it's not working today....any other suggestions?

Tim

[NinjaTrader_ChristopherJ]

Hello timfor,

Please confirm you had NinjaTrader closed when syncing your PC clock. If not please shut down NinjaTrader-->Sync clock-->Restart NinjaTrader.

[timfor]

Did as you said....same problem.

[NinjaTrader_ChristopherJ]

Hello timfor,

Please close all your open workspaces by going to the Control Panel-->File-->Workspaces-->Close Workspace

After you have closed all workspaces please create a new workspace by going to the Control Center-->File-->Workspaces-->New Workspace

Within the new workspace please open a new chart with no template or indicators applied and let me know if the issue persists.

[timfor]

Yup, still the same problem even with the new workspace and new chart.

Tim

[NinjaTrader_ChristopherJ]

Can you please forward me your log and trace files. You can send these files by going to Help-->Mail to Support-->Subject: Attn: Chris, ticket 235062-->Check Log and trace files-->Send.

[timfor]

Christoper,

I get an error when I try to send this email via the NT interface. Here is the error:


Failed to send mail

ERROR - Expecting: 220. Received: 421 Cannot connect to SMTP server 64.38.21.160 (64.38.21.160:25), connect error 10060


....please advise.

Thx

Tim

[NinjaTrader_VinceB]

Hi,

Can you send this email manually to support at ninjatrader dot com with in the subject 'For Chris'. We will follow up through regular email.