Can't show TRIN&TICK index from TD Ameritrade

[roadshow]

I know TD only support real-time data for TRIN and TICK
But when I load it in trading time it always show "Retrieving data for ^TRIN"

[NinjaTrader_ChristopherJ]

Hello roadshow,

Thank you for your post.

Are you able to receive live data within the Orders tab of the Control Center?

When attempting to load a chart do you receive real time data or does NinjaTrader only display "Retrieving data"?

I look forward to assisting you with this issue.

[roadshow]

The trin&tick can received within the control center.
Only display "Retrievring data" when I load the chart of it.

[NinjaTrader_ChristopherJ]

Hello roadshow,

Please follow the instructions below to repair the NinjaTrader database.

• Disconnect NinjaTrader from any open connections via File > Disconnect
• From the NinjaTrader Control Center window select the menu Tools > Options
• Select the "Misc" ta
• Press the "Repair DB" button
• Press the "OK" button

Please let me know if the issue persists after this procedure.

[roadshow]

I have already done the instructions that you said.
it seems cant solve the problem and still display "retrieving data..."

[NinjaTrader_ChristopherJ]

Hello roadshow,

Please open a new chart with your days back set to 1 and let me know if the issue persists.

Unfortuantely historical data is not available for these 2 instruments within NinjaTrader at this time.

[roadshow]

I set 1min and 1day back the issue persists

[NinjaTrader_ChristopherJ]

Please close all your open workspaces by going to the Control Panel-->File-->Workspaces-->Close Workspace

After you have closed all workspaces please create a new workspace by going to the Control Center-->File-->Workspaces-->New Workspace

Within the new workspace please open a new chart with no template or indicators applied and let me know if the issue persists.

[roadshow]

I tried.
It persists again

[NinjaTrader_ChristopherJ]

Please rename your database. With this procedure you will be required to recreate any ATM Strategies you may have saved at this time.

To rename the DB:

• Shutdown NinjaTrader and Go to the Start Menu
• Select My Documents--> NinjaTrader 6.5--> DB--> NinjaTrader.MDB.
• Right click on NinjaTrader.MDB and select "Rename."
• Name it "OldNinjaTrader.MDB."
• Then restart the software

[roadshow]

I tried again, the issue again.
I dont use strategies

[roadshow]

I think it is maybe a bug.
Does any other TD users report the same issue?

[NinjaTrader_ChristopherJ]

Please open a new chart-->Set to 1 Tick interval-->Set Bars back to 1-->Click Ok-->within the new chart set the bar style to Line on Close

Please let me knwo if the issue persists after this procedure.

[roadshow]

By your set it works. Thanks!
When I changed for candlestick on 1min or 5 min timeframe
It seems failed.

[NinjaTrader_ChristopherJ]

When setting up a Minute chart please set Bars back to 1.