Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

unable to send log and trace files

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    unable to send log and trace files

    I'm unable to send log and trace files to ninja support.
    Get error message " Failed to send message. A connection attempt failed because connectiing party did not respond properly after period of time".

    Please advice ASAP.

    Thomas

    #2
    Hello Thomas,

    Thank you for your post.

    Unfortunately, the mail features will not function for some users.

    You will find your trace file here: My Documents > NinjaTrader 6.5 > Trace > trace.YYYYMMDD.txt

    Please send a note to Support [AT] NinjaTrader [DOT] com and attach the file manually.
    KyleNinjaTrader Customer Service

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by Mindset, 04-21-2026, 06:46 AM
    0 responses
    101 views
    0 likes
    Last Post Mindset
    by Mindset
     
    Started by M4ndoo, 04-20-2026, 05:21 PM
    0 responses
    144 views
    0 likes
    Last Post M4ndoo
    by M4ndoo
     
    Started by M4ndoo, 04-19-2026, 05:54 PM
    0 responses
    70 views
    0 likes
    Last Post M4ndoo
    by M4ndoo
     
    Started by cmoran13, 04-16-2026, 01:02 PM
    0 responses
    125 views
    0 likes
    Last Post cmoran13  
    Started by PaulMohn, 04-10-2026, 11:11 AM
    0 responses
    78 views
    0 likes
    Last Post PaulMohn  
    Working...
    X