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unable to send log and trace files

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    unable to send log and trace files

    I'm unable to send log and trace files to ninja support.
    Get error message " Failed to send message. A connection attempt failed because connectiing party did not respond properly after period of time".

    Please advice ASAP.

    Thomas

    #2
    Hello Thomas,

    Thank you for your post.

    Unfortunately, the mail features will not function for some users.

    You will find your trace file here: My Documents > NinjaTrader 6.5 > Trace > trace.YYYYMMDD.txt

    Please send a note to Support [AT] NinjaTrader [DOT] com and attach the file manually.
    KyleNinjaTrader Customer Service

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