Login failed: Unable to initialize API: External component has thrown an exception

[sigpro]

I got " Login failed: Unable to initialize API: External component has thrown an exception." message. I must I do?

[NinjaTrader_Jason]

Hello sigpro,

Please try recreating the connection via Tools-->Account Connections. Connection guides can be found at the link below.

http://www.ninjatrader.com/webnew/support_connectionguides.htm

Manually type in the connection information and check if the issue persists.

If so, please check for software, such as (corporate) firewalls, spyware and anti-virus software, that could be blocking the connection.

If the issue remains, please send me an email at support[at]ninjatrader[dot]com including all connection information. That way I can create and test your connection on my end.

[sigpro]

Will try. Thank you for the quick reply.

[jj2009]

I got " Login failed: Unable to initialize API: External component has thrown an exception." message. I must I do?

Hello - I'm having the same problem and recreating the account connection did not help - any suggestions?

Tks

[NinjaTrader_Kyle]

Hi jj2009,

Thank you for your post and welcome to the NinjaTrader support forum!

Please check for software, such as (corporate) firewalls, spyware and anti-virus software, that could be blocking the connection. Disable any you find and test the connection again.

If the issue remains, please send me an email at support[at]ninjatrader[dot]com including all connection information. That way I can create and test your connection on my end.

[jj2009]

Hello Kyle,

I turned off the anti-virus/anti-spyware protection and same result...

Everything was working fine (and had been for many months) until yesterday when the "external component has thrown an exception" suddenly showed up.

I will email you my connection details - hope it helps, JJ

[sigpro]

I removed everything from NT software from my computer including all backups (transferred data to another computer). Re-installed NT, things worked out ever since.

[jj2009]

Tks sigpro, will do the same and I'll post result