chart not loading

[mikeytrader]

I'm getting a very strange problem trying to open a chart.

I have created a symbol and I'm importing the data. Then when I open that chart and all is fine.

I have another chart that I use live data from zenfire, and that opens fine when it is the only chart.

But When I connect to zenfire and open the chart, then try to open the chart for the symbol I created I get a message box that says "loading data , this process can not be aborted" and it never comes back.

Is there something I have to do to have a live chart running with zenfire and also a user defined symbol chart open at the same time.

I tried deleting the symbol data the repairing the datbase and importing, but always the same message and never loading while connected to zenfire.

If I disconnect from zenfire then I can open the symbol chart.

Any suggestion would be greatly appreciated.

[NinjaTrader_Jason]

Hello mikeytrader,

Can you please tell me what instrument and interval is selected in the chart.

Do you receive real-time data in the Control Center when you select the same instrument?

[mikeytrader]

the zenfire symbol I use is ES 12-09 5min, it works fine by itself, the live data is in the chart and the control center.

But when I try to open my user created symbol ES1AAA 07-09 5 min while connected to zenfire, both charts go blank and I get the loading message for the ES1AAA 07-09 and it never ends, I have to kill ninja.

If I do not connect to zenfire, then I can open both charts.

I want the zenfire chart to be live and my user symbol chart to just have the data I imported into it.

[NinjaTrader_Jason]

I see. Unfortunately this is not possible. NinjaTrader will try to retrieve data for this unknown instrument from Zen-Fire.

[mikeytrader]

could I put in a request that there be a switch on a symbol so that it doesn't try to get live data for a user defined symbol

[NinjaTrader_Kyle]

Hi Mikeytrader,

Thank you for your reply.

Yes, absolutely. I will forward that request to my development team for further consideration.