Connect 10001 Error

[kosovafan]

Hello,

when i want connect to zenfire i become the message "Unable to login (10001)". Firewall and virus scanner do not exist. I have specially new-installed Windows. But Ninjatrader does not connect with Zenfire.

Can someone help?



Greetings
Silvio

[NinjaTrader_Bertrand]

Hi Silvio, can you please try to sync your PC clock, reboot and then reconnect to ZenFire?

[kosovafan]

Hey,


If I have done. But the mistake remains.


Greeting
Silvio

[NinjaTrader_Bertrand]

Silvio, thanks - is this a demo or live account you try logon to?

Please try to delete the connection under Tools > Account connections and then repair the database after this under Tools > Options > Misc.

Then recreate the connection fresh with this guide ( http://www.ninjatrader.com/webnew/support_ZenFire.htm ) and try to connect again.

[hatori]

no live or demo broker connection

Silvio, thanks - is this a demo or live account you try logon to?

Please try to delete the connection under Tools > Account connections and then repair the database after this under Tools > Options > Misc.

Then recreate the connection fresh with this guide ( http://www.ninjatrader.com/webnew/support_ZenFire.htm ) and try to connect again.

Actually there are a few people with this problem , see this topic: http://www.ninjatrader-support2.com/vb/showthread.php?p=116039#post116039

[kosovafan]

Hello,


i have made. Zen-Fire is a Demo Account. No connect. Error 10001, 2nd 10004.

The system is Windows 2003 Server. Must be special Services on for NinjaTrader?

Greeting
Silvio

[NinjaTrader_Bertrand]

Silvio, if this is a demo account, most likely it's expired then, best is to contact your broker who issued you the logins and discuss your options.

[bologc]

some quick info, my pc time was set to Chicago im in Australia. after setting the pc time to my local time i was able to log in to zenfire, dont know if it is coincidence or not but worked.


i have set my pc time now back to Chicago time and the zenfire connection still works.

I dont know why it would matter but might be worth a try

[NinjaTrader_Bertrand]

Thanks for the tip bologc, did you also sync it with an internet time server or just change the time zone?

[bologc]

just changed the time zone in windows to my local time and that seem to do the trick.



since that i have set my time zone back to CST chicago and the connection works fine