Ninja crash & unable to connect

[debbieg100]

Anyone have a Ninja crash & unable to connect. Not sure if it is Mirus??

[lani_ch]

I do the same thing. =(

[NinjaTrader_ChristopherJ]

Hello debbieg100,

Thank you for your post.

There actually were a few reports of an unexpected disconnect throughout the night. The issue seems to have been resolved at this time.

I will report this to our development team to let them know of the issue.

Please let me know if I may be of further assistance.

[thalestrader]

Anyone else not able to log in to zen-fire this afternoon?

[lani_ch]

I still cannot enter

[thalestrader]

I am now able to log in and receive data.

[NinjaTrader_ChristopherJ]

I still cannot enter

Hello lani_ch,

Are you still experiencing an issue with connecting at this time?

[thalestrader]

I am unable to log in again.

I get this message:

Login failed: Unable to login (10001)

[NinjaTrader_ChristopherJ]

I am unable to log in again.

I get this message:

Login failed: Unable to login (10001)

Hello thalestrader,

I have just tested my Zen-Fire connection and was able to connect successfully.

Please remove, repair and recreate your connection with the steps I have provided below.

• Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
• Then go to the Tools menu--> select Options--> select the Misc tab--> click Repair DB
• Restart NinjaTrader
• Please go to the Tools menu--> select Account Connections and recreate the account connection.

I have provided a link below to our Connection Guide that will assist with recreating your connection.

http://www.ninjatrader.com/webnew/support_ZenFire.htm

Please let me know if the issue persists after this procedure.

[thalestrader]

I did as instructed, still unable to connect to zen-fire, but I have no problem with other connections.

[thalestrader]

I now get

Login failed: Unable to login (10004)

[DaveW2009]

No Go

Hi yes I still have a problem logging in to Mirus ZenFire as well.
Have not been able to access for aprox 6 hours.
Have sent emails to all with no reply as yet.
Thanks

[hatori]

broker connection

no mirus live connection from here eighter

[lani_ch]

problem persists

[NinjaTrader_Jason]

Hello all,

I am able to connect to Zen-Fire on my end. Please try recreating the Zen-Fire connection via Tools-->Account Connections.

http://www.ninjatrader.com/webnew/support_ZenFire.htm

Manually type in your username and password and check if the issue persists.

If so, please check for software, such as (corporate) firewalls, spyware and anti-virus software, that could be blocking the connection.

If the issue remains, please send me your Zen-Fire username and password, so I can create and test your connection on my end.

You can send them to support[at]ninjatrader[dot]com. Please reference this forum thread and put 'Attn Jason' in the subject header.