In short, you did support this broker, had live clients, and have removed support for them, regardless of what the broker is called.
Based on your reply, no need to argue what the firm is/was called or when that changed, let's focus on what is currently relevant - support has been removed.
Support has been removed, we have no current plans to add it back although it is possible we may consider it at some point in the future.
ProSpreads was going to inform their clients to find an alternate platform when support was pulled and I apologize if you were not made aware of it. If I need to refund you last purchase period because you have lost support, of course I will do that for you. Just send a note to sales-at-ninjatrader-dotcom, attention John, and I will process it.
Again, we do not like to pull broker support but we cannot keep a faulty broker adapter active even if some clients have adapted to it.
Sincerely,
John
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