Failed Login

[VTtrader]

I'm using ZenFire and can't seem to connect, I get the Login failed: Unable to login (10001) message. Most of the time NT crashes as the failed login screen pops up.

I am able to log in with my other computer just fine. I have had this machine connected in the past, but it has been several weeks since I've tried connecting to ZF. I can connect to Yahoo and Gain so it is only the ZF connection that is a problem. At first I hadn't updated this computer to the latest version of NT, but I am updated now, and the problem persists. I have double checked the login info, tried rebooting several times, and even tried signing into a demo account, with no success.

Any help would be appreciated.

Thanks,
VT

[NinjaTrader_Kyle]

Hello VTtrader,

Thank you for your post.

I suggest deleting and recreating the Zen-Fire connection. In many cases, this error message results from an error in the username or password fields.

If that yields no result, please check the system for any software (firewalls, anti-virus, etc.) which could be blocking the connection and temporarily disable it and test the connection again.

If disabling software again yields no result, please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Kyle" in the subject line. Please include your username and password so that I may attempt to replicate the issue on my end.

[VTtrader]

Hi Kyle,
I tried deleting and recreating the connection (and the demo account is new anyway). I've turned off all AV/firewalls. I will send you an email, but I'm not sure if that's going to help since I can login fine from my other computer.

What seems the strangest thing is that NT crashes (8 out of 10 times), right as the
failed login message pops-up.

Thanks for your help.
VT

[NinjaTrader_Kyle]

Hi VT,

Thank you for your response.

Please do send that email. If you would include your trace file from the date of the last crash, that would be helpful.

You will find your trace file here: My Documents > NinjaTrader 6.5 > Trace > trace.YYYYMMDD.txt

[haramicross]

same problem

Hi,
Im encountering the same problem. Im just trying a demo Zenfire connection and since yesterday i cant connect (the same 10001 error message), then when im trying to connect again, NT suddenly crashes.

On my another computer i have a very similar problem - im using NT with eSignal but i cant connect to it aswell. NT gives a different error message (Unable to connect to level2 host.) The difference here is that there is no NT crash when i try to relogin. Im experiencing these problems since yesterday aswell. While cant login via NT, the eSignal platform and DM are running in the background without any problem.

I havent modified/installed/upgraded anything on these computers.

Can you please help me and suggest what can be the source of the problem?

Thanks,
haramicross

I'm using ZenFire and can't seem to connect, I get the Login failed: Unable to login (10001) message. Most of the time NT crashes as the failed login screen pops up.

I am able to log in with my other computer just fine. I have had this machine connected in the past, but it has been several weeks since I've tried connecting to ZF. I can connect to Yahoo and Gain so it is only the ZF connection that is a problem. At first I hadn't updated this computer to the latest version of NT, but I am updated now, and the problem persists. I have double checked the login info, tried rebooting several times, and even tried signing into a demo account, with no success.

Any help would be appreciated.

Thanks,
VT

[NinjaTrader_Kyle]

Hello haramicross,

Thank you for your post.

1.) eSignal Connection: If you have not subscribed to Level II data from eSignal, you must leave the “Level II server” field blank. Level II data provides the Depth-of-Market information for NinjaTrader and this data will not appear in NinjaTrader if you have not subscribed to it.

Please click Tools > Account Connections. In the account connections menu, select your eSignal connection and click Change. In the screen where you enter your account information, delete the contents of the Level II Host field, then click through the wizard to apply your changes.

2.) Zen-Fire connection:

I suggest deleting and recreating the Zen-Fire connection. In many cases, this error message results from an error in the username or password fields.

If that yields no result, please check the system for any software (firewalls, anti-virus, etc.) which could be blocking the connection and temporarily disable it and test the connection again.

If disabling software again yields no result, please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Kyle" in the subject line. Please include your username and password so that I may attempt to replicate the issue on my end.

[Dobbes]

I am on Zen-fire having the same problem. I was connected early today and when I rebooted I now get the login failed message.

Tried re-entering the account information, on a gamble (even though the account was previously working) and checking the anti-virus settings. Nothing changed after my reboot.

[NinjaTrader_Kyle]

Hello Dobbes,

Thank you for your post.

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Kyle" in the subject line. Please include your username and password in this message so that I may test the connection on my end.

[haramicross]

Thanks Kyle, it seems the problem is solved now. The esignal settings change helped.

With the computer where im running Zen on i have turned off the antivirus softwares/firewall and established the Zen connection again but none of these things helped. But parallel with this i have found a Trojan virus on the computer. Since it was eliminated, the connection is working perfectly again. Probably it was somehow related to the connection problem.

Thank you.
Regards,
haramicross