VIX chart is blank

[TraderEyal]

Hi, I'm trying to get a chart of ^VIX, it comes up blank. I can see the values are updating fine in the Market Analyzer but creating a chart (blank new one) with this symbol doesn't plot anything. I'm using IB as data feed if that makes any difference, and all other charts are fine including ^TICK.

Thanks
Eyal

[NinjaTrader_ChristopherJ]

Hi, I'm trying to get a chart of ^VIX, it comes up blank. I can see the values are updating fine in the Market Analyzer but creating a chart (blank new one) with this symbol doesn't plot anything. I'm using IB as data feed if that makes any difference, and all other charts are fine including ^TICK.

Thanks
Eyal

Hello Eyal,

Thank you for your post.

Can you please try reloading the historical data by right clicking in the chart and choose Reload Historical Data.

If this doesn't work can you please check for errors under you log tab of the Control Center.

Please let me know if I can be of further assistance.

[TraderEyal]

Hi. I've tried that a couple of times, didn't work.

Hello Eyal,

Thank you for your post.

Can you please try reloading the historical data by right clicking in the chart and choose Reload Historical Data.

If this doesn't work can you please check for errors under you log tab of the Control Center.

Please let me know if I can be of further assistance.

[NinjaTrader_ChristopherJ]

Hi. I've tried that a couple of times, didn't work.

Hello TraderEyal,

Can you please let me know if you have any errors under the the Log tab within the Control Center?

[TraderEyal]

There are no messages related to the ^VIX symbol.

The day is over so I was able to now re-start the application and the chart I created earlier which was blank backfilled fine now. I made no change other than just this restart. I'll let you know if this bug shows up tomorrow.

Thanks
Eyal

Hello TraderEyal,

Can you please let me know if you have any errors under the the Log tab within the Control Center?