monday morning - new issue!

[NinjaTrader_Jason]

Hello makra081,

I will test your scenario upcoming weekend. I will create a backup and repair my database on Friday. I will start NinjaTrader Sunday and will check if the 'Last date' remains on Sunday's date after mignight.

[makra081]

what data feed are you planning to use ?

[NinjaTrader_Jason]

Zen-Fire, the same data feed you use.

[makra081]

Getting bored ? Me too.

Any results from last time ?
Here is a new one:

NT did not update from Wednesday to Thursday.
The same issue as described before.

[NinjaTrader_Jason]

Hello makra081,

Unfortunately I have no luck reproducing the issue on my end so far.

I see two FDAX 06-09 range charts. One with the 4/15 date and the other 4/16.

Does the chart display data for today if you change the 'Last date' to the current date for the 4/15 chart?

Could it be you experienced a disconnection last night?

Did the chart stop receiving real-time data at midnight? Did you have any other charts opened at the same time?

[makra081]

Hello NinjaTrader_Jason,


I see two FDAX 06-09 range charts. One with the 4/15 date and the other 4/16.
Dates are today (left) yesterday (right)

Does the chart display data for today if you change the 'Last date' to the current date for the 4/15 chart?
yes - if I change it manually it displays data of today correctly .

Could it be you experienced a disconnection last night?
unknown. I had disconnections before and no problems afterwards.

Did the chart stop receiving real-time data at midnight? Did you have any other charts opened at the same time?[/QUOTE]
1. In general the markest are closed for FDAX from 19:30 to 6:00 GMT (?).
2. other charts were open, also an other FDAX. all updated fine.

[NinjaTrader_Jason]

Hello makra081,

What interval did the other FDAX chart use?

Let me know if the FDAX range chart will not update to the current date tomorrow.

[makra081]

NinjaTrader_Jason,

What interval did the other FDAX chart use?
10 range

Let me know if the FDAX range chart will not update to the current date tomorrow.
This does not help!
As you might recognize by now, it doesn't happened that regularly. But it happend !!!. The probability is, that it will not happen tomorrow.
Presumably I have a new occurrence of this bug in 2 weeks and I will ask you again then. You then will put me of again to watch next day or next weekend.

Are you taking this seriously ?
(as you might realize from my other posts, I don't bother you with negligibilities)

[NinjaTrader_Jason]

Hello makra081,

Yes, I take this seriously. However, in order to resolve an issue we need to know what is causing it to occur. So we can reproduce it on our end to further analyze the issue and have it resolved.

Currently, we do not know what is causing the issue and that is what I trying to find out.

[makra081]

ok, but we are making no progress here!

what happens if you will not be able to reproduce it on your side - for ever ?

We are running in cycles here.

How can we narrow it down further, right now ? (we wont wait for the next occurrence)

[makra081]

Here is a little explanation of our workflow:

- We set up the strategies in the evening with a lot of parameters for different instruments. This takes a lot of time and needs to be executed precisely.

- We leave NT running and expect it to work the next morning.

These surprises in the morning are not acceptable and costly !

[NinjaTrader_Jason]

When did you notice the chart did not update to the current date; what time in what time zone?

I assume you left NinjaTrader running overnight, corrrect?

Please send me your log and trace file for yesterday and today. You can find these files at the following locations:

Start Menu--> My Documents--> NinjaTrader 6.5--> Log--> log.20090416 for today. (log.yyyymmdd for any other date)

Start Menu--> My Documents--> NinjaTrader 6.5--> Trace--> trace.20090416 for today. (trace.yyyymmdd for any other date)

You can send the files to support[at]ninjatrader[dot]com. Please reference this thread and put 'Attn Jason' in the subject header. Please tell me what time zone is used on your PC as well.

I will check the files and check if I can find anything to will help locate the cause of this FDAX chart not updating to the new date.

[makra081]

When did you notice the chart did not update to the current date; what time in what time zone?
at about 9:00 CEST

I assume you left NinjaTrader running overnight, corrrect?
yes, this is implied

Please send me your log and trace file for yesterday and today. You can find these files at the following locations:

Start Menu--> My Documents--> NinjaTrader 6.5--> Log--> log.20090416 for today. (log.yyyymmdd for any other date)
There is no log of today, the one of yesterday is sent.

Start Menu--> My Documents--> NinjaTrader 6.5--> Trace--> trace.20090416 for today. (trace.yyyymmdd for any other date)
There is no trace of today, the one of yesterday is sent.

You can send the files to support[at]ninjatrader[dot]com. Please reference this thread and put 'Attn Jason' in the subject header. Please tell me what time zone is used on your PC as well.
CEST

I will check the files and check if I can find anything to will help locate the cause of this FDAX chart not updating to the new date.
TY

[makra081]

Hello NinjaTrader_Jason,

I followed your emailed instructions to the point, thank you very much.

NT starts and works so far.


makra

Ps.:
when the FDAX workspace loaded, I got the error message attached.
I ignore it because everything seems to work to this point

[NinjaTrader_Jason]

Hello Makra,

You can resolve the error by repairing the database at Tools-->Options-->Misc-tab.