Error messages during running of Ninja Trader

[cato1974]

Hello,
I have been using ninja trader successfully for the past few months and have now started to receive significant error messageswhile running the software that say " Ninja trader has encountered a serious error and may shut down. A message has been recorded to the trace file and will be sent to the Ninja Trader team"
This has happened on multiple occasions and i was able to fix the problem, by uninstalling, reinstalling , defragmenting and deleting all ninja trader folders and files from the registry. But it is now happening again and during that time, the static superdom freezes up and data stops coming through via zen fire despite a 'connected' status in the control panel.
Any help would be greatly appreciated. Thanks in advance!
Parag Parikh ( this is for my multi broker subscription)

[NinjaTrader_Bertrand]

Hi Parag, thanks for your post. First of all we have a new release out (6.5.1000.9) - you can upgrade if you click Help > Download Site.

Next I would like you to send me the log and trace files for review to support at ninjatrader dot com Attn Bertrand.

You can find those here, please send me the files from the day the issue occured. Thanks!

Logs - MyDocuments\NinjaTrader 6.5\log

Traces - MyDocuments\NinjaTrader 6.5\trace

[cato1974]

Hi Bertrand, thanks for the message
Im sending you those files now.
I already had updated to the version you mentioned and had no success.
Thanks
Parag

[cato1974]

Hi Bertrand, did you get those files I sent you?

[NinjaTrader_Bertrand]

Hi cato1974, I don't think so otherwise you would have had for sure a response by now - please resend them and I'll be back in touch shortly, thanks!