backup data feed logic not working

[NinjaTrader_Jason]

Do you experience other consequences on your PC when you experience the orange color?

Your strategy will not function if you do not receive real-time data or if NinjaTrader cannot connect to your live account.

You are correct in your assumption.

Unfortunately NinjaTrader does not dictate when a connection is lost. It operates like a radio receiver in that it receives a signal from your broker and then displays/reports these signals back to you the trader. When a connection is lost, it is the broker's API that determines this and reports this to NinjaTrader which in turn reports this back to the trader.

The common problems that contribute to this are:

- ISP issues

- hardware firewall issues changing IP addresses frequently

- Dynamic ISP address switching the address frequently intraday. Usually this happens once a week but you may want to check with your ISP. If they do change daily, a static IP address may work.

- With Windows XP SP2, if you have more than 10 open TCPIP socket connections open (10 programs making connections through the internet) windows will randomly shut down some connections

- Broker servers having problems

[tjendra]

Do you experience other consequences on your PC when you experience the orange color?

Your strategy will not function if you do not receive real-time data or if NinjaTrader cannot connect to your live account.

You are correct in your assumption.

Unfortunately NinjaTrader does not dictate when a connection is lost. It operates like a radio receiver in that it receives a signal from your broker and then displays/reports these signals back to you the trader. When a connection is lost, it is the broker's API that determines this and reports this to NinjaTrader which in turn reports this back to the trader.

The common problems that contribute to this are:

- ISP issues

- hardware firewall issues changing IP addresses frequently

- Dynamic ISP address switching the address frequently intraday. Usually this happens once a week but you may want to check with your ISP. If they do change daily, a static IP address may work.

- With Windows XP SP2, if you have more than 10 open TCPIP socket connections open (10 programs making connections through the internet) windows will randomly shut down some connections

- Broker servers having problems

I am still connected to the live account. It is just that when the connection turn orange, my strategy miss some entries / exits because the data on the chart then becomes incorrect.

The 2nd thing I want to clarify is that, the backup and secondary feed does not serve any purpose unless the primary feed is disconnected.

3rd, isn't it possible for NT to check if the connection turn orange, then they should ask the backup / secondary feed for the missing data rather then wait until the connection is lost? Or is this feature going to be available in NT 7 so that the data reliability and accuracy is enhanced by having a fallback feed?

[NinjaTrader_Jason]

I am still connected to the live account. It is just that when the connection turn orange, my strategy miss some entries / exits because the data on the chart then becomes incorrect.

--> This is as expected, since there is no real-time or NinjaTrader cannot connect to your live account your strategy is running on.

The 2nd thing I want to clarify is that, the backup and secondary feed does not serve any purpose unless the primary feed is disconnected.

--> Correct, the primary feed needs to be fully disconnected.

3rd, isn't it possible for NT to check if the connection turn orange, then they should ask the backup / secondary feed for the missing data rather then wait until the connection is lost? Or is this feature going to be available in NT 7 so that the data reliability and accuracy is enhanced by having a fallback feed?

--> I will forward your suggestions to our development team and ask them if they can add this to the list of future considerations for the software. Thank you for your feedback.