Can't load NinjaTrader - error

[Andy73]

Hi there

I've just downloaded NinjaTrader, but after installation, it won't let me start NinjaTrader. It pops up with the following message...



it then pops up with this window.... and I have to abort.



You help would be much appreciated.

Thank you

Andy

[NinjaTrader_Bertrand]

Hi Andy, please make sure those are both installed -

http://www.microsoft.com/downloads/details.aspx?FamilyID=6c050fe3-c795-4b7d-b037-185d0506396c&DisplayLang=en

http://support.microsoft.com/default.aspx?scid=kb;en-us;239114

After this, please reboot and restart NinjaTrader and let me know if you are able to startup successfully.

Thanks!

[Andy73]

Thanks for your prompt response.

I've tried the links and tried to download them, but it says that I'm trying to download an older version than thats currently on my system.

I'm running Windows XP SP3.

Thanks

Andy

[NinjaTrader_Bertrand]

Hi Andy, please forward me your log and trace files to support at ninjatrader dot com Attn Bertrand. You can find those here -

Logs - MyDocuments\NinjaTrader 6.5\log
Trace - MyDocuments\NinjaTrader 6.5\trace

Thanks!

[johannnes]

would you look also at my log + trace?

Hi Andy, please forward me your log and trace files to support at ninjatrader dot com Attn Bertrand. You can find those here -

Logs - MyDocuments\NinjaTrader 6.5\log
Trace - MyDocuments\NinjaTrader 6.5\trace

Thanks!

Hi Bertrand,

I am also having problems with starting the programm... would you be so kindly to take a look at my log + trace and advice what to do? Have tried everything but until now always getting the same error: it can't be loaded...

Regards, Joh

[johannnes]

would like to send you tracefile but too big!

Hi Bertrand,

would like to send you my trace file but can't upload it because of 65kb ,

Regards, joh

[NinjaTrader_Bertrand]

Welcome to the NinjaTrader support forums Johannes - please make sure any security software such as BitDefender or Norton IS is allowing NinjaTrader to access its needed files, from the logs it seems the access gets blocked by third party software on your system. Thanks!