AMP/TT/ Ninja-demo

[T2020]

I just lost connection , I refreshed my router and got it back , but the charts
didn't start to update . I had to disconnect from TT and then reconnect manually . Shouldn't this reconnect be automatic ?

Additionally . On establishing the new connection again , all the charts go
blank and appear to have to be completely reloaded from scratch . This is more time consuming then I'd like and I don't see why the complete reload ?

[NinjaTrader_Jessica]

It may be it tried the reconnect and it wasn't successful within the time provided, or it is possible that only one of the servers disconnected and you still had a partial connection.

If you send a note to support at ninjatrader dot com we can review the disconnect and give you more details. Just attach your trace and log files.