close strategy not working

[kiwibird]

This strategy wont close.
the strat id is actually much longer, and I pulled the exact id from the logs, cut and paste, and still have no action.
how do I close a position apart from the obvious take the opposing position.

[NinjaTrader_Ben]

Hello,

This is likely a ghost order. If you ever get a ghost order please follow the instructions below.
If the order is live:
Please contact your broker right away and have them flatten the order or manage it directly. Also, please shut down NinjaTrader and restart it. If the order is still there your broker is sending this information and you will need to wait until they reset their servers.
If the order is simulated:
Please go to: Tools> Options> Simulator tab> click Reset to reset your simulator.