(ZB) chart not updating

[Kwamebajan]

Hey,
I hope this meets you and your team in good health.

Maybe a little less than a month ago, ZB stopped displaying bars in 20 minute intervals. I am not sure what has happened as I simply began my session normally however this drastic change occurred. When I expand the chart horizontally, the intervals still don't appear. Lastly, the prices seem to stop updating as of the day before. This is causing difficulty in staying current and relevant with price movements in my simulation sessions.

Also.... I have another chart window open for NQ and that is behaving as it should (showing intervals correctly, and updating as close to real time as possible, [maybe seconds or minutes delayed... NOT HOURS/DAYS])

I'd love to fix the problem and find out why it happened so I can avoid the issue in the future.

Appreciatively,
Kwamebajan

[NinjaTrader_Clayton]

Hello Kwambajan,

Thank you for the message.

This is simply the result of volume going from the ZB 12-24 contract over to the ZB 03-25 contract.

• The ZB has lower volume than the NQ so that is why it looked like the NQ kept working for longer.

Please use the steps below to roll over your instruments:

• Go to the Control Center > Tools > Database Management
• If you see instruments in the list > Click the "Rollover" button > Click OK
  • This should have automatically rolled over the windows in your workspace

If the windows did not automatically roll over:

• Go to the Chart or Window
• Click the 'Instrument' dropdown menu and look in the 'Futures' or 'Micros' list for the updated contract.
• Or, click into the Instrument selector and manually type the Instrument symbol on your keyboard and double-click the appropriate result as desired and it will automatically add the expiry.
  • Please click Here for more information on using the Instrument Selector as a search box

If you don't want to see the old expired contracts at the top of the list, hover the mouse cursor over the old instrument and press the DEL or Delete key on your keyboard.


Please let us know if we may provide any further assistance.

[Kwamebajan]

Hello Clayton,
Thank you! This worked like a charm.

I will keep this in mind for the future.

You've been a great help.