Impossible to open a chart.

[serval]

Hello,

I've got a problème ....each month when it's time to roll over the contrat of CAC40, after i whant to do that ... i can't open a chart on this future .

This time is more difficult for me because i can't open a chart of any future !

What i've try to resolve my problème without succes:

- Tools - Option - reset instrument
- Tools - Option -Reset DB
- Tools - Option - Repair DB
- Uninstall NT - Delete C: ... mydocument/ ninjatrader file - reboot - unstall Ninja trader

Please can you help me ?

[serval]

i forget the log file if it can help...

http://www.casimages.com/img.php?i=081220042143395163.jpg

[kuroro13]

Question : lorsque tu fais passer le nouveau contrat pour le CAC40 dans ta default list sélectionnes-tu "matif" ?
Car si tu es chez Zen-fire, il faut que tu saches qu'ils passent par la matif et non pas le monep.

Sinon rien d'anormal dans ton fichier log

PS : devine qui c'est ?

[NinjaTrader_Michael]

Hi,



Please let me know what you're attempting to accomplish so I can test this on my end.


What data feed are you connected to?


What kind of chart are you attempting to open?


Do these charts open inside a workspace?

[serval]

I feed NT with zen fire.

I try to open man chart of many futures, CAC40, YM, NQ; ES

I have always the same isue ... a chart ...blanck

I didn't open this chart in a worspace but as a "new chart"

Thanks for the help

Hi,



Please let me know what you're attempting to accomplish so I can test this on my end.


What data feed are you connected to?


What kind of chart are you attempting to open?


Do these charts open inside a workspace?

[serval]

Salut Kéo,

C'est vraiment pénible d'avoir ce même problème chaques mois...

Je n'ai pas le contrat cac40 dans ma défaut liste... je sélectionne toujours un nouveau graph...

La le problème est plus compliqué car maintenant je n'arrive plus a ouvrir aucuns graphs et malgré mon anglais pitoyable tu avais du comprendre :-)

enfin merci de ton aide tout de même :-)

Question : lorsque tu fais passer le nouveau contrat pour le CAC40 dans ta default list sélectionnes-tu "matif" ?
Car si tu es chez Zen-fire, il faut que tu saches qu'ils passent par la matif et non pas le monep.

Sinon rien d'anormal dans ton fichier log

PS : devine qui c'est ?

[NinjaTrader_Michael]

Hi,



Please restart your PC then let me know if you're able to get data on these charts, if not please send an e-mail to support at NinjaTrader dot com ATTN: Mike.

[serval]

Ok it works now.

But what can i do for stop and don't have this probleme each month?

Great thanks for the help as usual very efficace :-)

Hi,



Please restart your PC then let me know if you're able to get data on these charts, if not please send an e-mail to support at NinjaTrader dot com ATTN: Mike.

[NinjaTrader_Michael]

Hi,



Zen-Fire was down this weekend for maintenance which is most likely why you ran into this problem. If this does occur again please send an e-mail to support at NinjaTrader dot com ATTN: Mike.