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charting issues

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    charting issues

    Many charts are corrupted by a false tick on 20th January (Sunday).

    I tried two things that did not work:
    1. Go to Tools> Options> Data> Reset Instruments
    2. Deleted "cache" folder that is within the "db" folder and deleted minute, tick, and day folders

    What can I do?

    Thank you

    #2
    Hello powerlobster ​,

    Thank you for reaching out.

    We have been informed of "bad data" on multiple instruments if using the default 24x7 template.

    Please Right click on your chart -> Data Series -> Time frame -> Trading Hours -> and please try selecting an ETH template, like the CME US Index Futures ETH.

    After applying, go back to your chart and Right Click -> Reload all historical data

    Please let me know the results of this test.
    Erick P.NinjaTrader Customer Service

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      #3
      That worked for me Erick
      Thanks

      Comment


        #4
        yes, thank you.
        But I would like to chart 24/7. May be Ninja can fix this problem?
        Thank you for your help!!!!

        Comment


          #5
          Hello powerlobster​,

          Thank you for your message.

          Selecting an ETH template, like the CME US Index Futures ETH, would be a solution in the meantime, while we work on resolving this issue.

          I apologize for any incovenience this may cause.

          I will write back here when it is reported as resolved.
          Erick P.NinjaTrader Customer Service

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