waiting on APEX accounts to show up in my Ninjatrader account list

[dakotared]

I started off with Apex for my funded accounts, the tried some Earnmax, but went back to Apex today, the new accounts showed up pretty quick in Rithmic, but have not showed up in my account list in the Ninja Trader account list, how long does it take before they show up?

[NinjaTrader_Clayton]

Hello dakotared,

Thank you for the message.

The Evaluation accounts should show within the Control Center > Accounts tab almost immediately upon connecting to the account. If the circle is green, the accounts should be showing.

If the Rithmic-based evaluation account isn't showing, go to the Control Center > Help > About. Do you see the "Evaluation (Rithmic)" Entitlement in here?

• If yes, then any connected evaluation accounts should be showing.
• If no, then you would want to import the license key from your evaluation provider to your NinjaTrader Username:
  • If you have the evaluation view - How Can I Import My Evaluation Service License Key?
  • If you have the NinjaTrader Live/Demo Account view - How Can I Import My License Key Into the Latest Version of NinjaTrader Desktop?
    • If you have a Lifetime License Key imported (Multi-broker add-on under Entitlements), this will work too if you are on the 8.1.2.0 platform. How to update

If the accounts are still not showing, this could mean you used an incorrect username to sign into the platform. Even if you have a username from another broker, you want to make sure and initially sign in using your NinjaTrader Username.

• If you don't remember the full username, go to the following link to have it sent to you in an email:
  • https://account.ninjatrader.com/recover/request
• If the password isn't working or you don't remember it, please use the link below to reset it and try again:
  • https://account.ninjatrader.com/changepwd/request

If you are still not seeing your accounts as expected, please use the following steps to rename the database file so NinjaTrader automatically creates a new one:

• Close NinjaTrader
• Go to Documents folder > NinjaTrader 8 > db > NinjaTrader.sqlite, right-click on this file and select 'Rename' and change the name to "NinjaTrader Old.sqlite" and then click off of it anywhere to save the name change
  • Please click here for a video demonstration of how to rename the Database file
• Now, reopen NinjaTrader and connect to your account and check

If you are still not seeing the accounts, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.