Failed to verify license

[gygraham]

When trying to start Ninja Trader the error message "failed to verify license" appears.

I have been a customer for a year plus and recently have been not trading. My account does not show up on the control panel. I have tried a few times with one success but mostly I can't get the license to verify.

I have made no changes to my computer, firewall nor has my machine crashed.

Are you able to check into my status?

[NinjaTrader_RJ]

Hello,

Thank you for your post.

Please send in a note to support AT ninjatrader DOT com so that we can discuss your account. Also provide the license key you are using under Help --> License key and you first and last name so we can look you up.

Thank you!