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KINETICK daily data issue

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    KINETICK daily data issue

    SET 11 price data is wrong. this is NQ 09-23​Click image for larger version

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    #2
    Hello traderdada ,

    Thank you for the post.

    Please send this screenshot, a screenshot of your Data Series and a copy of your log and trace files to support[AT]kinetick.com so we may further investigate.

    Please be advised that the NQ has since rolled over to the 12-23 contract as well.

    Please follow the steps below to manually attach your log and trace files to your email so I may investigate this matter further.
    • Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
    • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    Please put 04039867 SEV in the subject line.

    Thanks in advance; I look forward to resolving this item.

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