I am an NT7 user and have a request for help here that concerns a friend of mine. He also uses NT7, and has AMP Futures as a broker with a CQG connection. He uses a direct live license from NT (as do I). We both have the latest NT7 version (...43)
Problem is that he continues to receive "LogIn failed: Username or password is incorrect".
We have tried resetting the username and password multiple times through AMP - however with no success sofar.
I then used my login credentials on his PC, and everything connected smoothly. BUT I am not using AMP but NTBrokerage with CQG. While my username was created and sent from CQG his user name was self-created through the AMP Client portal.
Log and Trace files from last attempt are included.
What else can we do? What else should we look at?
sandman
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