chart does not update when changing instrument

[bmaltz]

about 30% of the time when I change the instrument being displayed in a chart of a SuperDom I get a window that says:

"Please Wait"
Retrieving data for $xxxxxx (a Forex pair)

The only way to clear this is to shut NT down. Why does this happen and what can I do to prevent it?

[NinjaTrader_Dierk]

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Which provider are you connected to? GAIN?

Downloading historical data from GAIN can take very long. Although, GAIN only supports 1 day of lookback data the data is available as tick data only.

[bmaltz]

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Yes, Gain is my provider. However, I have a program that monitors network traffic, and it shows that no data is being transmitted across the network when I get this message. Also, at times, I've left the PC for a couple of hours and the dialog box does not go away and charts do not get generated.

[NinjaTrader_Ray]

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Is this NT5? Would you be willing to try NT6, we have made some changes that I believe may resolve this.


Ray

[bmaltz]

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it is NT5 and I would LOVE to try NT6
Thanks

[NinjaTrader_Ray]

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Please send me an email referencing this post to ray at ninjatrader dot com

Ray