can't connect using my Gain account info

[bmaltz]

I can not get Ninja Trader to connect to Gain's data feed. I'm using the correct acct number and password for my Gain acct.

Any suggestions?

Thanks,
Ben

[NinjaTrader_Ray]

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Ben,

Did open a GAIN account to be usedwith NinjaTrader? If not, you would need to sign some paperwork to enable your account to be used with NinjaTrader. You can email [email protected] to facilitate this.

Ray

[bmaltz]

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Yes, I did open my Gain acct for Ninja - the email I received with my Nija license key contains instructions for setting up gain as my data feed.

[NinjaTrader_Ray]

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Ben,

Please send a message to [email protected] and reference this post. Please ask if someone can contact you through remote assistance to help you out.

Ray

[bmaltz]

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ok, thanks

[bmaltz]

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is tech support open now (9:45 PM EST)?

[NinjaTrader_Ray]

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No it is not. 8:30 - 6:30 ET.