Login failed: Gateway logon timed out.

[LeitoGTR]

Hello,

I don't know why I keep getting this message every time I try to get back to try to use Ninja Trader

I had it previously then I switched to NT8 it worked fine for sometime, but not NT8 and NT7 get the same issue

What is the reason for this problem ? and how to fix it ?

[NinjaTrader_Eduardo]

Hello,

Thank you for your inquiry.

Please send us your log and trace files so that I may look into what is occurring.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

We look forward to your response.

[NinjaTrader_ChristianN]

Also consider these few general network troubleshooting steps below that may resolve this error for you (test for the issue after each step):

• Restart NinjaTrader 7/8
• Restart your PC
• Restart your modem/router
• Ensure that all available updates for your PC are installed from the Windows Settings > Update and Security page. Be sure to close NinjaTrader and restart your computer after any updates are installed.

• Disconnect and reconnect to your network
• Disable your VPN service (if applicable)
• Clear your DNS: Open the Command Prompt > type in 'ipconfig /flushdns' > press 'Enter' on your keyboard
• Ensure that you have the Documents\NinjaTrader 7/8 folder on the list of exceptions for your firewall, antivirus, or backup programs and software
• If possible, try running your computer directly to your router/modem using an ethernet cable, or vice versa, through a WiFi connection if already hard-wired in

This error may also occur when using an out-of-date version of NinjaTrader 7 or 8. NinjaTrader 7 versions prior to 7.0.1000.43 are no longer able to access our servers.


Please let me know if any of these steps resolve the error for you, and feel free to ask any additional questions you have as well.

[LeitoGTR]

Also consider these few general network troubleshooting steps below that may resolve this error for you (test for the issue after each step):

• Restart NinjaTrader 7/8
• Restart your PC
• Restart your modem/router
• Ensure that all available updates for your PC are installed from the Windows Settings > Update and Security page. Be sure to close NinjaTrader and restart your computer after any updates are installed.

• Disconnect and reconnect to your network
• Disable your VPN service (if applicable)
• Clear your DNS: Open the Command Prompt > type in 'ipconfig /flushdns' > press 'Enter' on your keyboard
• Ensure that you have the Documents\NinjaTrader 7/8 folder on the list of exceptions for your firewall, antivirus, or backup programs and software
• If possible, try running your computer directly to your router/modem using an ethernet cable, or vice versa, through a WiFi connection if already hard-wired in

This error may also occur when using an out-of-date version of NinjaTrader 7 or 8. NinjaTrader 7 versions prior to 7.0.1000.43 are no longer able to access our servers.


Please let me know if any of these steps resolve the error for you, and feel free to ask any additional questions you have as well.

I've done all the steps, and still not working

[LeitoGTR]

Hello,

Thank you for your inquiry.

Please send us your log and trace files so that I may look into what is occurring.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

We look forward to your response.

I couldn't find control center, is this in NT7 or NT8

But I've got the files you requested from the documents folder

[NinjaTrader_ChristianN]

I couldn't find control center, is this in NT7 or NT8

But I've got the files you requested from the documents folder

You can email your files to [email protected]. Please edit your post to remove your files as they contain sensitive information and this is a public forum.

[LeitoGTR]

You can email your files to [email protected]. Please edit your post to remove your files as they contain sensitive information and this is a public forum.

Reply edited and files removed
what should I write on the email subject ?

[NinjaTrader_ChristianN]

Reply edited and files removed
what should I write on the email subject ?

You can type "Support Request" and make sure to include my name in the body of the email.

[LeitoGTR]

You can type "Support Request" and make sure to include my name in the body of the email.

Email sent