Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Please help

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Please help

    Hello, I’m currently having trouble logging in for the live trading. I keep getting this message- login failed: trader is not enabled to use Ninja Trader CQG trader. Contact your FCM.
    ​Do I need assistance, or is there any other way of solving this problem? Thank you

    #2
    Hello roa123,

    Thank you very much for your post and welcome to the NinjaTrader forums!

    To resolve this error, please click on Connections > Configure, select your live connection, and enable the "WebAPI (Beta)" checkbox.

    Please let me know, should you still experience any issues after enabling this setting!

    Comment


      #3
      Sorry, it didn't work. It now just says- login failed.

      Comment


        #4
        Hello roa123,

        Could you please send us your platform's log & trace files? I'd like to take a closer look at why this error occurs.

        You can do this by going to the Control Center -> Help -> Email Support

        Please select "Platform Technical Support" as the recipient and enter a brief "ATTN Manfred" note in the message.

        Thank you in advance, I look forward to your reply!

        Comment


          #5
          Hello Manfred, I recently sent over the request. Thank you!

          Comment

          Latest Posts

          Collapse

          Topics Statistics Last Post
          Started by NTEducationTeam, 07-11-2025, 08:49 AM
          0 responses
          52 views
          0 likes
          Last Post NTEducationTeam  
          Started by saltminer, 07-07-2025, 01:43 PM
          1 response
          95 views
          0 likes
          Last Post NinjaTrader_ChelseaB  
          Started by idude, 07-08-2025, 05:06 AM
          0 responses
          44 views
          0 likes
          Last Post idude
          by idude
           
          Started by music_p13, 07-05-2025, 11:33 PM
          1 response
          51 views
          0 likes
          Last Post NinjaTrader_ChelseaB  
          Started by gubbar924, 03-18-2018, 05:15 PM
          43 responses
          5,511 views
          0 likes
          Last Post ESMC377
          by ESMC377
           
          Working...
          X